Outsourcing fulfilment is simple

Onboarding is built to go live in days, not months. Connecting your sales channel is usually the quickest part — direct integrations with Shopify, Amazon, eBay and WooCommerce take most sellers under an hour on their side, with orders then flowing into our warehouse queue automatically. The bigger variable is your stock: once it arrives at our Western Sydney warehouse and we have received, counted and shelved it, you are ready to dispatch. Most businesses are shipping their first orders within five to seven business days of stock landing. You can see the full path on our getting started page.

The two things that speed everything up are an accurate SKU list — with dimensions, weights and any handling notes — and a packing list that matches what is physically in the shipment. Flag anything special up front, such as fragile items, batch or expiry tracking, branded packaging or custom inserts, so we shelve and pick it correctly from day one. None of this has to be perfect to start a conversation, but the more you share, the faster we can map your products to the right storage and pricing.

You can ship inventory to our Clyde warehouse via any carrier, as pallets, cartons or loose units. On arrival we receive each shipment, count it and quality-check it against your packing list, then log every unit into real-time inventory and send a receiving confirmation by SKU. From that point your stock sits across our 50,000+ pick locations with live counts, so you always know exactly what is on hand and when to reorder.

The moment a customer checks out, the order lands in our warehouse dispatch queue automatically — there is no manual export or double entry. Our team picks the items from their locations, checks them against the order, packs them to your brand standards and selects the best-value carrier for that parcel. Any order ready before the 12pm AEST cut-off ships the same business day; anything after the cut-off goes out the next business day with the same accuracy checks applied.

You get live stock and order visibility across every connected channel, and a tracking number is pushed to each customer automatically so they can follow their parcel to the door. You can set low-stock alerts to reorder with confidence, and returns are handled end to end — we receive, inspect and restock eligible units, then update your live inventory so sellable stock is back on the shelf. As you add channels, SKUs and markets, the same system and the same team scale with you rather than you rebuilding your fulfilment.